For unsold vehicles caused by verified quality issues under warranty:

Complimentary refurbishment (appearance restoration, functional inspections, etc.) is provided.

Discounted buyback options are negotiable based on vehicle condition and market trends, as per contractual terms.

Your interests are fully protected throughout the process.

We accept reports from Chaoshi and 268V-certified third-party inspection agencies. Valid claims are reviewed within 10 business days. If liability is confirmed, we unconditionally compensate 80% of the cost for non-compliant components per contractual terms, safeguarding your rights.

From major Chinese ports to global destinations, average sea freight transit is 4–8 weeks, subject to destination port location, shipping method, and customs clearance. Inland delivery may require an additional 1–2 weeks based on distance from the port. A detailed logistics plan will be provided post-order, with continuous follow-up until delivery.

Updates are divided into inspection and logistics phases:

Inspection progress: Synced daily.

Logistics tracking: Updated in real-time or every 24 business hours (for sea/land transport).

Access real-time information through our system or via customer service, ensuring full transparency.

Upon order confirmation, a unique order ID will be generated. You can monitor real-time updates on vehicle inspection progress, logistics status, and more via our international trade service platform or by contacting your dedicated account manager.

Every pre-owned vehicle is accompanied by fully traceable historical records, including original ownership transfer documents, authorized dealership maintenance certificates, and accident inspection reports. All documents are verified by third-party agencies and digitized for full-chain traceability. A bilingual (Chinese/English) documentation package is provided upon delivery, ensuring transparent and compliant vehicle histories to support your market sales.

We maintain a comprehensive customer feedback system, including quarterly satisfaction surveys, one-on-one follow-ups, and client committees, to collect insights on order execution, product quality, and service experience. A dedicated Customer Success Team responds immediately, delivering improvement plans within 2 weeks and publicly tracking progress. With closed-loop management, our client suggestion adoption rate exceeds 85% over the past year, fostering long-term strategic partnerships.

We offer 24/7 customer service channels (hotline/email/instant messaging). After-sales requests are addressed within 4 business hours on weekdays and 8 hours on non-business days. Urgent technical issues or compensation inquiries are prioritized through dedicated account managers, supported by multilingual teams for real-time cross-border assistance, eliminating time zone delays.

We employ native English speakers and specialized teams for minor languages (e.g., French, Russian) to provide bilingual support throughout the entire process, from order negotiation and technical specifications clarification to after-sales assistance. All contracts, inspection reports, user manuals, and other documents are provided in both Chinese and English. Customized translations into local languages can be arranged to meet market-specific requirements, ensuring seamless communication and regulatory compliance.

You can reach our after-sales support team via email at XXXXXXXXX@XXX.com or by calling our hotline at XXXXXXX.

We can provide you with sales trends, user preferences, and competitive product analysis data of best-selling models in the target market. Relying on customs trade big data and AI algorithm models, and combining local consumption habits with industry reports, we assist you in making precise product selections and enhancing market competitiveness.

We accept payments in USD and CNY via invoice, with the exchange rate determined by the bank rate on the invoice date. The settlement will be based on the official foreign exchange rate applicable on the date of invoice issuance.